Complaints / Compliments / Feedback / Stories
Thank you for visiting the RFDS Complaints, Compliments , Feedback and Stories page of this website.
The RFDS takes complaints, compliments and general feedback (example: advice, suggestions for improvements, your experience with us and the care you or your family have received) very seriously. As an opportunity to improve our service RFDS encourages your feedback/comments. This will assist RFDS fulfill its mission and to continue to make improvements into the future. Please note, if you have donation query pleaase 'Contact Us' and view webpage 'Marketing, Fudraising, Media and Public Relations page.
Complaints: We will endeavor to resolve all complaints promptly wherever possible and will refer the issue to the appropriate Operational Section for resolution where required. We take your privacy seriously. The contact details you provide us will be used only for your complaint and will be treated confidentially.
Compliments: Thank you for taking the time to let us know what our employees are doing well. Please give us your name and location of your good experience if possible so we can find the name/s of the employee/s that cared or assisted you.
Complaints or compliments responses will be treated with strict confidentiality and will only be used by RFDS to improve our service delivery.
Complaints or Compliments
Please email us on reception@rfdsno.com
Suggestions for Improvement ? Send us your feedback
Please send your suggestions for improvement to viewpoint@rfdsno.com
Stories
Have you been helped by the RFDS and would like to share your story? Let us know by sending your story to relate@rfdsno.com
