Complaints / Compliments / Feedback
The RFDS takes consumer complaints, compliments and general feedback (example: advice, suggestions for improvements, your experience with us and the care you or your family have received) very seriously. As an opportunity to improve our service RFDS encourage our consumers to provide their feedback/comments. This will assist RFDS fulfil its mission and to continue to make improvements into the future.
Complaints: We will endeavour to resolve all complaints promptly wherever possible and will refer the issue to the appropriate Operational Section for resolution where required. We take your privacy seriously. The contact details you provide us will be used only for your complaint and will be treated confidentially.
Complimients: Thank you for taking the time to let us know what our employees are doing well. Please give us your name and location of your good experience if possible so we can find the name/s of the employee/s that cared or assisted you.
Complaints, compliments or your general feedback can be emailed to us on: services@rfdsno.com All responses will be treated with strict confidentiality and will only be used by RFDS to improve our service delivery.
Survey
We know you time is important and we value your feedback and comments. New survey being developed. Please visit again as we need you help to make improvements in our service to you. Thank you. 